FAQ

Here you’ll find clear, helpful answers to the most common questions about our services, policies, and how everything works. Whether you’re just getting started or looking for specific details, this page is designed to save you time and point you in the right direction. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help.

Purchases, Shipping, and Refunds

Yes! You can purchase our wines directly through our online store. Simply browse our selection, add your chosen bottles to your cart, and complete checkout securely. Buying direct ensures you receive our wines exactly as we intended.

We ship to most states where direct-to-consumer wine shipping is permitted by law. Shipping availability may vary by location due to state regulations. If your state is restricted, it will be noted during checkout.

Orders typically ship within 2–5 business days and arrive within 3–7 business days after shipment, depending on your location. All wines are carefully packaged to protect against breakage and temperature exposure during transit.

Yes. An adult (21 years or older) must be present to sign for the delivery, as required by law. Carriers cannot leave wine shipments unattended, so we recommend shipping to a business address if you’re not home during the day.

If your wine arrives damaged, flawed, or incorrect, please contact us within 7 days of delivery and we’ll be happy to arrange a replacement or refund. Due to the nature of wine shipping and legal regulations, we cannot accept returns for unopened bottles, but your satisfaction is important to us and we’ll always work to make it right.

Wine Club and Member Profile

Wine club members enjoy exclusive access to limited-release wines, preferred pricing, and member-only events and offers. Membership is the best way to experience our wines and stay connected with what’s happening at the winery.

You can log in to your member profile at any time to update your shipping address, billing information, communication preferences, and club selections. Changes made before the stated cutoff date will apply to the next scheduled shipment.

Yes. Members can pause a shipment, skip a delivery, or cancel their membership by logging into their profile or contacting our customer support team before the shipment processing date. There are no long-term commitments unless otherwise stated.

Still have questions?

We’re here to help. If you need more information or can’t find what you’re looking for, please visit our Contact page or email us directly and our team will be happy to assist you.